2 August 2026
Cash on delivery, returns and warranty — how we handle them
A short, plain-language explanation of what happens when something goes wrong with an order.
Most shopping frustration is not about the product — it is about not knowing what happens next. So here is the whole process, plainly.
Cash on delivery
Available on every order. You pay the courier. There is no COD handling fee.
Returns
Fourteen days from delivery, unused and boxed. Message us on WhatsApp with the order number and we arrange a free reverse pickup.
Warranty
Six months or one year depending on the product, stated on every product page. Send a short video showing the fault; most claims are approved the same day.
What we will not do
We will not ask you to ship a faulty item at your own cost, and we will not route you through a ticket system to avoid answering.
